Return & Refund
Order cancellation All orders can be canceled until they are shipped. When your order has been paid and you change it or need to cancel, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds We offer a 100% money back guarantee on all products, which are defective or damaged in shipment. Just let us know and we will provide you with a return address and provide a replacement or refund at your request. If you are not satisfied with your order, please contact our support firstname.lastname@example.org and we will do our best to help you! Customers are responsible for paying the return shipping cost. We will not provide a refund if: your order arrives due to factors within your control, not (e.g. providing the wrong delivery address). *You can submit refund requests within 15 days of the guaranteed delivery time (45 days). You can do this by sending a message on the contact page.